E & E Equipment - Fort Worth, Texas

R huggins

I took my zero turn mower in recently for a spring that they could not find in their parts manual and found it was under warranty! Great! I brought the mower in and said just to look it over and "check" the blades asking to make sure the spring was found and check why the mower was pulling to the right after I adjusted them myself. Very simple issues to deal with.
A week or so later i received a call saying I had a bill of $245.00 and climbing! ? I said this mower was in on warranty repair and was told " I will look into that". We had discussed this at the counter prior to bringing mower in. Got a call back a later saying it was indeed under warranty. Yes I know! End of call.
A few days later I get a call saying the mower is finished and that my bill was $187 and some change.
I was confused because this was a warranty repair. Come to find out they replaced the blades, did a tune up( oil change, plug, filter, etc) on a mower with 100 hours on it and without confirming via phone call to do said repairs.
To their credit they did find a worn part and replaced it which was under warranty.
Well, I came to pick up mower and upon arriving my bill magically went up $275! ? I was dumbfounded trying to figure out why that simple missing spring turned into almost $300 bill!
Well the blades were
$35 a piece and they replaced all 3
$95 for shop labor
$65 for tune up
For a grand total of 265 plus taxes!
I asked service writer what all the charges were for on stuff I never approved! All he would do for me was take $10.00 off a blade leaving me with a $245.00 Bill still to pay!

I would remind you that the ticket said "check" blades, not replace and no other work was approved at time of drop off and No phone call to approve any non warranty work, they just did it.

After I paid for this, the tech brought my mower around and after service writer left he apologized for the blades and the work and said the service writer has been known to not call and just have the work done.

My suggestion: CALL THE CUSTOMER FOR EVERYTHING!
unfortunately for them I will not be using them in the future due to the outrageous charges and not getting my consent to do any work other than warranty repair.
Mind you again, this was a brand new mower with a hundred hours on it, so it didn't need filter, plug, or oil change and I am capable of doing all this work myself!

Mike Shingler

If I could leave a rating with a negative number of stars I would. I dropped off a hydraulic steering cylinder for my tractor to have the seals replaced (which they said they could do). Whoever they have pretending to be a mechanic shouldn’t be allowed to use adult tools. After destroying the cylinder threads trying to open the cylinder and after waiting 2 months while they claimed to be looking for a replacement part and after 2 months of my calling to check on the repair they sent what was left of the cylinder to a machine shop to fabricate a new cylinder. Finally got a call that the cylinder was repaired and ready for pick up only to be told that I was responsible for paying for the damages caused by E&E’s mechanic to the cylinder! When I questioned this I was told by “Mark” it didn’t matter to him if I even picked the part up and they didn’t want my business and not to come back in the future. Since the cylinder is obsolete I had no other choice but I can promise you Mark, I won’t be back and I sure don’t recommend anyone entrusting their “mechanic” to do any repairs on anything.

Cora Moore

One of the few places where the old school idea, “Let’s make it work, use it up or do with out” is understood ! I brought in an old bush hog shaft for 6 foot mower that had buggered up yolk and universal joint after 30 years of hard use…. They gave me my options and priced it both ways with a smile. I like the people and the attitude “We can do it.” Trusting this business for many years as my folks and my husband used them before they passed on to their heavenly orchard in the sky. I am a believer in voting with my feet and I will return to E&E for as long as my feet allow me to keep farming. One Happy Lady Palo Pinto County “Farm-Her”. Cora

Kirk Garrett

What a great experience we had, Thank you Mark for running an upstanding company! Awesome customer service and sales people. Thanks Jase for a smooth transaction and all the help❤️?

Roddy Reynolds

I needed the clutch repaired on my John Deere tractor. It also had fuel supply problems.

I’ve only lived in this area a few years so I asked everyone I know about their experiences with local tractor repair services.
I went to the ones I got positive ratings on and talked to the people there myself. I also check reviews like these and expect to see one or two negative reviews. Unfortunately, you cannot please everyone.

I’ve dealt with a lot of repair techs in the past and had a business at one time. I am careful when choosing who I use to do repairs.

I liked my interview with the staff at E & E. They were familiar with the repairs I needed and gave me a reasonable estimate of the cost.

I was pleasantly surprised when I got the final bill, it was less than I expected, given the things they fixed.

Yes, I will use them again when I need repairs!

John Clark

Called E&E because they were listed as a Husqvarna Service Center. Asked about repairing my chainsaw and was told I could bring it in but it may be 2-3 days before they could get to it. I took my saw to them, at noon on a Tuesday.

Friday I called to check on it and was told that they had not gotten to it, but it was "in line on the bench" and that it would be a few more days. I was told If I had not heard anything by Tuesday to check back.

I called Wednesday around lunch time, and was sent to a voicemail where I left my contact info and asked for a call back. Thursday morning around 10AM, after not getting a call, I called again.

This time I was told, they had not gotten to it, but again it was "in line". I pressed for when it would be looked at and was told that they didn't know how long it would take and that I could come pick it up, if I wanted, which I did after they had it for 9 days.

I called another Husqvarna Sales center and was told they had the same problem with E&E so they didn't refer customers there any more. They directed me to another service center and that center told me my saw would be diagnosed within 48 business hours of drop off, and maybe even repaired by then, if it didn't need parts.

These folks are friendly enough, and there is definitely a "good ole boy" mentality about the place. For example, I had ask for a receipt for my $400 dollar chainsaw I was leaving there, and was told "we don't usually give receipts".

I was hoping this would be a good service center for me, because its right up the road. I'm even actually thinking about buying a small tractor, which they sell.

Unfortunately, they weren't honest with me up front, and wasted my time, which may not matter to them, but is valuable to me. They also did not communicate with me, and didn't really care when I came to pick up my equipment, which tells me they know what they are doing.

I am glad they are busy and business is good, but I don't see me ever going back there.

Scott Roberts

What an awesome place and amazing people, if you're looking for any kind of equipment new or used Mark and his bunch are the ones to talk too. We have purchased several tractors and numerous accessories from E&E and its always been a wonderful experience.

Leon Aylesworth

Friendly & informative. They're not pushy and will work to get you a good deal. They delivered the zero turn even though they didn't need to.